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Operations Officers  

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  1. 1 Operations Officers  
  2. 2 1.  ability to work within a team environment.
  3. 3  I thrive working in a team environment, with proven expertise adapting to both corporate and community-based environments handling customer complaints, escalated issues, program development and delivery, team projects, paperwork-overload and busy periods. Keen to assist others, I am prepared to work overtime or complete additional tasks to help team members or management with overload or extra duties. Demonstrating myself to be an active, professional and innovative team member and leader for numerous years, I have been instrumental in building "exceptional teams" demonstrated at World Vision Australia as a Relationships Representative/Team Leader where I superseded previous performance levels with a track history of cultivating relationships and removing obstacles to build trust and generate revenue through various avenues including Shopping Centre Promotions, Child Sponsorship, 40 Hour Famine and Emergency Relief Appeals. As a Team Leader, I managed and assessed display presentation utilised in promotion of programs and marketing campaigns, educating and updating staff and volunteers on current promotions together with customer service and public relation techniques, using a strong focused yet supportive leadership style. Whist previous employed at Samaritan's Purse International Relief based in a rural area, I contributed as a Program Manager in Mozambique where I was responsible for liaison with local community members and elders. Discussion took place with several members of the community to determine their specific needs and formulate plans and projects based on their ideas which were relayed back to senior management. Budgets were then prepared to facilitate action following approval. Specific project areas I was actively involved with include liaising with community and government/non-government organisations and overseeing implementation of various projects such as shelter, water/sanitation and hospital rehabilitation. Additionally experience at Samaritan's Purse International Relief includes my involvement in assisting in the community development process co-ordinating a shelter project. After identifying numerous people in need of housing assistance, I discussed the situation with leaders of the rural community in which we were working. In collaboration with these people, myself and my team developed a sustainable plan for building houses in the area. The community members designed a structure that could be easily maintained without the need for external assistance. Whilst employed at World Vision Australia as a Display Coordinator, I was responsible for promoting child sponsorship. During this time, I regularly discussed issues of community development and attempted to create awareness of the plight of people living in poverty worldwide. I thoroughly enjoy this aspect of the job, as I am passionate about such issues and enjoy being an advocate for the disadvantaged, with advanced communication and interpersonal skills, relating effectively to people from all walks of life. 
  4. 4 2. Effective oral and written communication skills including liaison and presentational skills. 
  5. 5 I have demonstrated my communication and interpersonal skills that are of very high standard, paving the way for performance appraisals by my supervisors, who have commended me on many occasions for my clear speaking manner, understanding and empathetic attitude whilst performing my function. During my experience at Samaritan's Purse International Relief, I gained cross-cultural communication experience whilst acting as a bridge between the local Mozambican communities and Samaritan's Purse whilst employed as a Program Manager. This process involved close contact with people from very different social groups such as communicating in local African dialects with local people living in poverty and communication in English/ Portuguese with government officials and UN representatives. After performing needs assessments in collaboration with the community such as in relation to health status, myself and my team collated information and discussed results with government and community representatives. Samaritan's Purse emphasizes health in their development projects and on numerous occasions I was responsible for assisting foreign health personnel in understanding local protocols and guidelines. Due to my approachable nature, I was also often responsible for negotiating between local aid recipients and aid/development providers. Having demonstrated exceptional negotiation skills together with a highly diplomatic approach with people, I place an emphasis on honesty and open communication with strong listening skills. Currently employed as Case Manager - Personal Support Program at Nortec Training and Employment, a notfor-profit organisation, I communicate, support, counsel and empower clients to overcome or make positive progress against non-vocational barriers and assist their re-engagement into employment, education, training and/or mainstream services, conducting consultations throughout the busy working week, achieving client and organisational goals where possible. I am responsible for using my highly developed written communication skills to maintain and update confidential paper-based and computer client files and records, develop and monitor case plans and also participate in program development and monitoring together with the delivery of programs, services, organisational policies and procedures. Previously as a Trainee Manager at BP Australia, oral and written communication skills including liaison with people at all levels was a crucial aspect of my role, communicating regularly with casual and permanent staff, Store Manager, Area Managers/Senior Management Team, customers, sales representatives, suppliers and petrol companies. Involved in overseeing and co-ordinating daily operations of BP Stapylton, I supervised, directed, trained, inducted, motivated and assessed the performance of customer service and sales staff, demonstrating a high level of communication, including the maintenance of sales and financial records and reports whilst employed in this supervisory role. 
  6. 6 3. Demonstrated analytical and research skills and the ability to assist in the development, interpretation and implementation of policy. 
  7. 7 Throughout my professional to date in both corporate and community environments, I have demonstrated excellent analytical and research skills with the ability to assist in the development, interpretation and implementation of policies and procedures. Whilst employed at Samaritan’s Purse International Relief as a Program Manager, I conducted extensive research on Indigenous Australians and I was amazed by the similarities in gender and social structure with that of Mozambique. My research and anaylsis determined that gender equality big issue in both cultures, with women often suffering oppression through abuse, neglect and lack of education and being sidelined from key decisions regarding community development. Project planning and implementation including management of humanitarian relief and development programs in developing countries including water/sanitation, health and nutrition programs. Additionally, in my role as Program Manager, I wrote and reviewed proposals for submission of new initiatives to the Country Director and provided updates to the Country Director on current events pertinent to project implementation. I was responsible for overseeing adherence to Samaritan’s Purse field policies on project sites together with protocols/procedures. Providing assistance with community development ideas, through project proposals I communicated extensively with community representatives, discussing community’s needs and problems, devising strategies and appropriate solutions to their problems whilst also attending and contribute to official meetings to discuss how to help people following natural disasters and other emergency relief issues. I actively provided assistance in the planning, implementation and monitoring of the rehabilitation of the local hospital in Canicado, Mozambique, promoted Operation Christmas Child in SA and QLD on behalf of Samaritan’s Purse Australia and worked closely with Director of Samaritan’s Purse Mozambique and colleagues to develop solutions in dealing with multiple barriers faced by people living in poverty in rural Africa whilst promoting various development projects to national radio station in Maputo, Mozambique. Managing and organising various initiatives to alleviate poverty amongst rural communities in Mozambique, I developed a support network of agencies to connect local people to appropriate services. I have demonstrated the ability to maintain confidentiality and to exercise tact, discretion, initiative and sound judgment through various roles undertaken from entry level customer service positions to leadership roles over the past 8 years involving all aspects of people and program management with a strong community focus. 
  8. 8 4. Demonstrated qualities in capacity to apply judgement, flexibility, responsiveness and initiative in the delivery of service to stakeholders. 
  9. 9 I have demonstrated a high level of skill and experience in applying judgement, flexibility, responsiveness and initiative in the delivery of service to stakeholders, both in the corporate and community sector over the past 8 years. A self motivated, achievement and results-orientated individual, I ensure quality work output consistently, delivering desired results by managing tasks effectively through to completion and working within agreed priorities and deadlines, handling multiple tasks and project concurrently competently in a fast paced environment. Committed to achieving quality outcomes and maintaining accurate records and files, I pride myself on providing a high level of accuracy and attention to detail in tasks undertaken from customer service to program delivery, project management, computer operation, report writing to staff training and management. Persuasive, confident and capable, I have held numerous leadership roles, where I have been responsible for facilitating positive change, the development of programs, policies, programs and activities that has required extensive organisation and the motivation of staff and volunteers. As a Relationships Representative/Team Leader at World Vision Australia, I managed a team of paid staff and volunteers in promoting child sponsorship at various shopping centres throughout the Gold Coast. During this time, I was responsible for making effective decision managing people and smooth operations, remaining flexible and adaptable to changing organisational needs, whilst collaborating and reporting to senior management regularly. Undertaking various sales and marketing functions, I relayed sales outcomes and reporting of any program issues or problems, discussing issues such as community development whilst creating awareness of the plight of people living in poverty worldwide, using a high level of initiative and resourcefulness. Community focused, responsible, motivated and responsive to World Vision’s goals and mission, I actively promoted and encouraged Australia’s general public to eliminate poverty and it’s causes through various programs including: Child sponsorship, 40 Hour Famine and Emergency relief appeals, demonstrating a high level of initiative in the delivery of service to stakeholders and the general public. From 2003 to 2006 I was employed as a Customer Service Representative and Trainee Manager at BP Australia, contributing in a fast paced retail environment. Successfully securing a promotion to Trainee Manager, I demonstrated effective leadership skills, together with time management, flexibility and a commitment to customer service excellence. Responsible for training new and existing staff in customer service, sales and retail procedures, I ensured the delivery of first-class customer service together with the adherence to all required standards including BP’s policies and procedures, customer service standards, food handling and Occupational Health & Safety.
  10. 10  5. Proven ability to assist in the delivery of corporate services (such as logistics, human resources, property management) in a developing country context and an understanding of the aid program.
  11. 11  I have demonstrated the ability to assist in the delivery of corporate services such as logistics, human resources, property management in a developing country context with an excellent understanding of the aid program. Having undertaken several leadership and supervisory roles over the past 8 years, I have successfully co-ordinated resources, staff, volunteers, projects, programs and logistics that I am confident would be highly regarded for this role at AusAID. Whilst employed as a Program Manager at Samaritan’s Purse International Relief, I developed, implemented and managed services and programs, achieving and responsible for the following: . Provided assistance in the planning, implementation and monitoring of the rehabilitation of the local hospital in Canicado, Mozambique. . Promoted Operation Christmas Child in SA and QLD on behalf of Samaritan’s Purse Australia. . Worked closely with Director of Samaritan’s Purse Mozambique and colleagues to develop solutions in dealing with multiple barriers faced by people living in poverty in rural Africa. . Promoted development projects to national radio station in Maputo, Mozambique. . Coordinated Community Health Assistants, implemented community health projects in northern Mozambique, assisting communities to prevent disease outbreak during the disaster recovery stages after the 2001 floods. . Managed and organised various initiatives to alleviate poverty amongst rural communities in Mozambique. . Developed support network of agencies in Mozambique to connect local people to appropriate services. As I grew up in rural Mozambique and so have first hand experience of the level of poverty and inequity faced by such communities. I was lucky to have access to education and this allowed me more benefits than my peers in Africa. I believe that my background of growing up in a third world nation and the experience gained in my position with Samaritan's Purse gives me the insight of third world challenges and community development issues, with a genuine passion for assisting people who live everyday facing the challenges of poverty. Whilst employed as a Program Manager with Samaritan's Purse in Mozambique I helped liaise with the beneficiary communities, built a network of elders, identified appropriate communication methods to address the need of their contribution of their time and participation in the shelter construction project, assisting them in building a partnership with the donor organization and claiming an ownership stake in their new houses. I have exceptional abilities in motivating groups of people whilst inspire them to achieve community and organisational goals and objectives. I have been responsible for budget proposals regarding various development projects in Mozambique. My input has been requested by senior supervisors for implementation of development projects also. I have assisted in achieving budgets and targets by identifying project areas with potential for cost cutting and also via negotiation with service providers. I made valuable enquiries with local and provincial governments in Mozambique regarding existing funds that could assist community projects. A proposed a number of programs that could be implemented in parallel with the feeding program that Samaritan's Purse was undertaken. The Kid's Fun Day that provided recreational activities for children in the Guija area in Mozambique was a great success, with hundreds of children benefiting. Committed to professional development and ongoing self improvement, I have completed a Diploma of International Business and I am currently studying Bachelor of Business (Financial Planning) through RMIT via distance education. Through my business studies, I have gained experience in financial administration and other aspects such as time management, administrative and reporting skills, and planning. I have also gained knowledge of accounting principles for business. The international business aspect of the courses have meant there has been a focus on cross-cultural communication as it relates to business. 
  12. 12 Operations Officers  
  13. 13 Tertiary qualifications in a relevant discipline such as economics, law, commerce, or accounting are desirable (complete or in progress).
  14. 14 Well developed organisational skills, demonstrated through the ability to plan and organise work to meet specific timeframes.  
  15. 15 A flexible approach with the ability to work on multiple tasks simultaneously and handle frequent interruptions. 
  16. 16 Experience in preparing professional documentation in a legal, government or procurement environment. 
  17. 17 3. Knowledge and experience in establishing meaningful key performance indicators with suppliers and monitoring and managing performance against them. 
  18. 18 Knowledge of NSW Government and State Contracts Control Board policies and regulations. 
  19. 19  5. High level written and verbal communication, consultation, facilitation and organisational skills
  20. 20  6. Knowledge of and commitment to the Department’s Aboriginal education policies. 
  21. 21 1. Demonstrated people skills and proven ability to work within a team environment.
  22. 22 2. Effective oral and written communication skills including liaison and presentational skills. 
  23. 23 3. Demonstrated analytical and research skills and the ability to assist in the development, interpretation and implementation of policy. 
  24. 24 4. Demonstrated qualities in capacity to apply judgement, flexibility, responsiveness and initiative in the delivery of service to stakeholders. 
  25. 25  5. Proven ability to assist in the delivery of corporate services (such as logistics, human resources, property management) in a developing country context and an understanding of the aid program.

1.  ability to work within a team environment.

 I thrive working in a team environment, with proven expertise adapting to both corporate and community-based environments handling customer complaints, escalated issues, program development and delivery, team projects, paperwork-overload and busy periods. 
Keen to assist others, I am prepared to work overtime or complete additional tasks to help team members or management with overload or extra duties. 
Demonstrating myself to be an active, professional and innovative team member and leader for numerous years, I have been instrumental in building "exceptional teams" demonstrated at 
World Vision Australia as a Relationships Representative/Team Leader 
where I superseded previous performance levels with a track history of cultivating relationships and removing obstacles to build trust and generate revenue through various avenues including
 Shopping Centre Promotions, Child Sponsorship, 40 Hour Famine and Emergency Relief Appeals. 
As a Team Leader, I managed and assessed 
display presentation utilised in promotion of programs and marketing campaigns, educating and updating staff and volunteers on current promotions together with customer service and public relation techniques, 
using a strong focused yet supportive leadership style. 
Whist previous employed at 
Samaritan's Purse International Relief based in a rural area
, I contributed as 
a Program Manager in Mozambique
 where I was responsible for 
liaison with local community members and elders. 
Discussion took place with several members of the community to determine their specific needs and formulate plans and projects based on their ideas which were relayed back to senior management. Budgets were then prepared to facilitate action following approval.
 Specific project areas I was actively involved with include 
liaising with community and government/non-government organisations and overseeing implementation of various projects such as 
shelter, water/sanitation and hospital rehabilitation. 
Additionally experience at 
Samaritan's Purse International Relief 
includes my involvement in 
assisting in the community development process co-ordinating a shelter project
After identifying numerous people in need of housing assistance, I discussed the situation with leaders of the rural community in which we were working. In collaboration with these people, myself and my team developed a sustainable plan for building houses in the area. The community members designed a structure that could be easily maintained without the need for external assistance. 
Whilst employed at 
World Vision Australia as a Display Coordinator,
 I was responsible for 
promoting child sponsorship. 
During this time, I regularly discussed issues of community development and attempted to create awareness of 
the plight of people living in poverty worldwide. 
I thoroughly enjoy this aspect of the job, as I am passionate about such issues and enjoy being an advocate for 
the disadvantaged, with advanced communication and interpersonal skills, relating effectively to people from all walks of life. 


2. Effective oral and written communication skills including liaison and presentational skills. 


I have demonstrated my communication and interpersonal skills that are of very high standard, paving the way for performance appraisals by my supervisors, who have commended me on many occasions for my clear speaking manner, understanding and empathetic attitude whilst performing my function. 
During my experience at Samaritan's Purse International Relief, I gained cross-cultural communication experience whilst acting as a bridge between the local Mozambican communities and Samaritan's Purse whilst employed as a Program Manager. This process involved close contact with people from very different social groups such as communicating in local African dialects with local people living in poverty and communication in English/ Portuguese with government officials and UN representatives.
 After performing needs assessments in collaboration with the community such as in relation to health status, myself and my team collated information and discussed results with government and community representatives. Samaritan's Purse emphasizes health in their development projects 
and on numerous occasions I was responsible for assisting foreign health personnel in understanding local protocols and guidelines. Due to my approachable nature, I was also often responsible for negotiating between local aid recipients and aid/development providers. Having demonstrated exceptional negotiation skills together with a highly diplomatic approach with people, I place an emphasis on honesty and open communication with strong listening skills.
 Currently employed as Case Manager - Personal Support Program at Nortec Training and Employment, a notfor-profit organisation, I communicate, support, counsel and empower clients to overcome or make positive progress against non-vocational barriers and assist their re-engagement into employment, education, training and/or mainstream services, conducting consultations throughout the busy working week, achieving client and organisational goals where possible. I am responsible for using my highly developed written communication skills to maintain and update confidential paper-based and computer client files and records, develop and monitor case plans and also participate in program development and monitoring together with the delivery of programs, services, organisational policies and procedures. 
Previously as a Trainee Manager at BP Australia, oral and written communication skills including liaison with people at all levels was a crucial aspect of my role, communicating regularly with casual and permanent staff, Store Manager, Area Managers/Senior Management Team, customers, sales representatives, suppliers and petrol companies. Involved in overseeing and co-ordinating daily operations of BP Stapylton, I supervised, directed, trained, inducted, motivated and assessed the performance of customer service and sales staff, demonstrating a high level of communication, including the maintenance of sales and financial records and reports whilst employed in this supervisory role. 


3. Demonstrated analytical and research skills and the ability to assist in the development, interpretation and implementation of policy. 


Throughout my professional to date in both corporate and community environments, I have demonstrated excellent analytical and research skills with the ability to assist in the development, interpretation and implementation of policies and procedures. 

Whilst employed at Samaritan’s Purse International Relief as a Program Manager, I conducted extensive research on Indigenous Australians and I was amazed by the similarities in gender and social structure with that of Mozambique. My research and anaylsis determined that gender equality big issue in both cultures, with women often suffering oppression through abuse, neglect and lack of education and being sidelined from key decisions regarding community development. Project planning and implementation including management of humanitarian relief and development programs in developing countries including water/sanitation, health and nutrition programs. 

Additionally, in my role as Program Manager, I wrote and reviewed proposals for submission of new initiatives to the Country Director and provided updates to the Country Director on current events pertinent to project implementation. I was responsible for overseeing adherence to Samaritan’s Purse field policies on project sites together with protocols/procedures. Providing assistance with community development ideas, through project proposals I communicated extensively with community representatives, discussing community’s needs and problems, devising strategies and appropriate solutions to their problems whilst also attending and contribute to official meetings to discuss how to help people following natural disasters and other emergency relief issues. I actively provided assistance in the planning, implementation and monitoring of the rehabilitation of the local hospital in Canicado, Mozambique, promoted Operation Christmas Child in SA and QLD on behalf of Samaritan’s Purse Australia and worked closely with Director of Samaritan’s Purse Mozambique and colleagues to develop solutions in dealing with multiple barriers faced by people living in poverty in rural Africa whilst promoting various development projects to national radio station in Maputo, Mozambique. Managing and organising various initiatives to alleviate poverty amongst rural communities in Mozambique, I developed a support network of agencies to connect local people to appropriate services

I have demonstrated the ability to maintain confidentiality and to exercise tact, discretion, initiative and sound judgment through various roles undertaken from entry level customer service positions to leadership roles over the past 8 years involving all aspects of people and program management with a strong community focus. 

4. Demonstrated qualities in capacity to apply judgement, flexibility, responsiveness and initiative in the delivery of service to stakeholders


I have demonstrated a high level of skill and experience in applying judgement, flexibility, responsiveness and initiative in the delivery of service to stakeholders, both in the corporate and community sector over the past 8 years. A self motivated, achievement and results-orientated individual, I ensure quality work output consistently, delivering desired results by managing tasks effectively through to completion and working within agreed priorities and deadlines, handling multiple tasks and project concurrently competently in a fast paced environment. Committed to achieving quality outcomes and maintaining accurate records and files, I pride myself on providing a high level of accuracy and attention to detail in tasks undertaken from customer service to program delivery, project management, computer operation, report writing to staff training and management.

 Persuasive, confident and capable, I have held numerous leadership roles, where I have been responsible for facilitating positive change, the development of programs, policies, programs and activities that has required extensive organisation and the motivation of staff and volunteers. 

As a Relationships Representative/Team Leader at World Vision Australia, I managed a team of paid staff and volunteers in promoting child sponsorship at various shopping centres throughout the Gold Coast. During this time, I was responsible for making effective decision managing people and smooth operations, remaining flexible and adaptable to changing organisational needs, whilst collaborating and reporting to senior management regularly. Undertaking various sales and marketing functions, I relayed sales outcomes and reporting of any program issues or problems, discussing issues such as community development whilst creating awareness of the plight of people living in poverty worldwide, using a high level of initiative and resourcefulness. Community focused, responsible, motivated and responsive to World Vision’s goals and mission, I actively promoted and encouraged Australia’s general public to eliminate poverty and it’s causes through various programs including: Child sponsorship, 40 Hour Famine and Emergency relief appeals, demonstrating a high level of initiative in the delivery of service to stakeholders and the general public. 

From 2003 to 2006 I was employed as a Customer Service Representative and Trainee Manager at BP Australia, contributing in a fast paced retail environment. Successfully securing a promotion to Trainee Manager, I demonstrated effective leadership skills, together with time management, flexibility and a commitment to customer service excellence. Responsible for training new and existing staff in customer service, sales and retail procedures, I ensured the delivery of first-class customer service together with the adherence to all required standards including BP’s policies and procedures, customer service standards, food handling and Occupational Health & Safety.

 5. Proven ability to assist in the delivery of corporate services (such as logistics, human resources, property management) in a developing country context and an understanding of the aid program.


 I have demonstrated the ability to assist in the delivery of corporate services such as logistics, human resources, property management in a developing country context with an excellent understanding of the aid program. Having undertaken several leadership and supervisory roles over the past 8 years, I have successfully co-ordinated resources, staff, volunteers, projects, programs and logistics that I am confident would be highly regarded for this role at AusAID. 
Whilst employed as a Program Manager at Samaritan’s Purse International Relief, I developed, implemented and managed services and programs, achieving and responsible for the following: . 
Provided assistance in the planning, implementation and monitoring of the rehabilitation of the local hospital in Canicado, Mozambique. . 
Promoted Operation Christmas Child in SA and QLD on behalf of Samaritan’s Purse Australia. . 
Worked closely with Director of Samaritan’s Purse Mozambique and colleagues to develop solutions in dealing with multiple barriers faced by people living in poverty in rural Africa. . 
Promoted development projects to national radio station in Maputo, Mozambique. . 
Coordinated Community Health Assistants, implemented community health projects in northern Mozambique, assisting communities to prevent disease outbreak during the disaster recovery stages after the 2001 floods. . 
Managed and organised various initiatives to alleviate poverty amongst rural communities in Mozambique. 
. Developed support network of agencies in Mozambique to connect local people to appropriate services. 

As I grew up in rural Mozambique and so have first hand experience of the level of poverty and inequity faced by such communities. I was lucky to have access to education and this allowed me more benefits than my peers in Africa. I believe that my background of growing up in a third world nation and the experience gained in my position with Samaritan's Purse gives me the insight of third world challenges and community development issues, with a genuine passion for assisting people who live everyday facing the challenges of poverty. 

Whilst employed as a Program Manager with Samaritan's Purse in Mozambique I helped liaise with the beneficiary communities, built a network of elders, identified appropriate communication methods to address the need of their contribution of their time and participation in the shelter construction project, assisting them in building a partnership with the donor organization and claiming an ownership stake in their new houses. I have exceptional abilities in motivating groups of people whilst inspire them to achieve community and organisational goals and objectives. 

I have been responsible for budget proposals regarding various development projects in Mozambique. My input has been requested by senior supervisors for implementation of development projects also. I have assisted in achieving budgets and targets by identifying project areas with potential for cost cutting and also via negotiation with service providers. 

I made valuable enquiries with local and provincial governments in Mozambique regarding existing funds that could assist community projects. A proposed a number of programs that could be implemented in parallel with the feeding program that Samaritan's Purse was undertaken. The Kid's Fun Day that provided recreational activities for children in the Guija area in Mozambique was a great success, with hundreds of children benefiting. 

Committed to professional development and ongoing self improvement, I have completed a Diploma of International Business and I am currently studying Bachelor of Business (Financial Planning) through RMIT via distance education. Through my business studies, I have gained experience in financial administration and other aspects such as time management, administrative and reporting skills, and planning. I have also gained knowledge of accounting principles for business. The international business aspect of the courses have meant there has been a focus on cross-cultural communication as it relates to business. 

Operations Officers  

Tertiary qualifications in a relevant discipline such as economics, law, commerce, or accounting are desirable (complete or in progress).

Demonstrating a strong commitment to professional development, I am currently undertaking a Bachelor of Commerce (Business Law) at Curtin University to further develop my knowledge and skills in economics, law, commerce or accounting. I have researched and understand the Competition and Consumer Act having interpreted and applied this legislation since 2009 at the ATO. As a Debt Collection Officer in The Preference Team, I was responsible for investigating alleged preference payments made to the ATO prior to a company's insolvency and prepare a legal brief analysing the history and the strength of the claim against the criteria in The Corporations Act. I am aware that the object of this Act is to enhance the welfare of Australians through the promotion of competition and fair trading and provision for consumer protection.

Well developed organisational skills, demonstrated through the ability to plan and organise work to meet specific timeframes.  

Efficient, organised, motivated and results-driven, I practice sound judgement and decision making with an awareness of implications and contribute to solutions and future strategies. I have gained a thorough understanding of situations where deadlines need to be strictly observed, gaining advanced skills in delegating, planning work tasks according to importance with the ability to work productively in a high pressure, fast paced environment. Demonstrating resourcefulness and initiative, I enhanced my organisation skills with customers by offering competitive finance options at GE Money, selecting the right product, explaining the features/benefits and achieving business in a fast paced, time restricted environment. As an accredited Financial Advisor, I was responsible for determining the best deal and closing the sale on every opportunity presented, resulting in numerous awards and commendations for my efforts on numerous occasions. In November 2009 whilst employed in my current role as a Procurement Project Officer at the Department of Justice and Attorney General, I discovered the Department doesn’t have written process maps for tendering processes, instead they follow other government department’s process maps. I demonstrated initiative and discussed this issue with Department’s Director who provided me with an opportunity to design and implement a project on process maps for tendering processes with a 4 week deadline. I managed and developed this project whilst undertaking my regular day to day duties and responsibilities. During the project, I was actively involved in creating a user friendly, efficient and user-friendly way to publish tenders. In order to achieve intended results and positive change, I analysed various Department’s process maps. In addition, I communicated with all departments and Project Managers related to tendering and prepared a draft plan which I e-mailed to all involved parties requesting feedbacks and suggestions. Within three weeks, I prepared the final draft and forwarded to the Department’s Director for final review. The outcome was very positive as the Director was extremely pleased with my contributions. I was commended for preparing the project within the designated time frame and my ability to communicate with all department and management, gaining approval and acceptance through effective team work, interpersonal and negotiation skills. Dedicated to ongoing continuous improvement, I believe it is important to challenge procedures and ways of working on a regular basis to determine if there is a better, more efficient way of performing tasks, maximising organisation and productivity. It is by way of this ongoing assessment that the quality of the service I deliver and the quality of work I prepare is of the highest standard achievable.

A flexible approach with the ability to work on multiple tasks simultaneously and handle frequent interruptions. 

Over the past 13 years, I have consistently demonstrated a highly flexible approach with the ability to work on multiple tasks simultaneously and handle frequent interruptions together with competing deadlines and changing work priorities. I accommodate an organisation undergoing rapid change and provide responsive services to meet customer needs within agreed organisational objectives whilst meeting APS Values and the APS Code of Conduct. Whilst previously employed as a Client Services Officer at NSW Department of Commerce - NSW Procurement, I captured customer dissatisfaction and recorded problems through the compliance database system, following issues through to effective settlement, whilst working on multiple tasks simultaneously and handling frequent interruptions with competing projects and deadlines. Additionally as a Client Support Officer, I received a telephone call in February 2009 from a Australian Public Service agency complaining that a government supplier was charging more than the contract price. Committed to resolving the issue with balancing my regular day to day duties, I raised a performance management and investigation against the supplier in question then proceeded to take details of the caller and supplier including item details. I conducted thorough a investigation regarding the issue by matching with an invoice and copy of contract then referring the report to the Project Manager to raise a performance management for this particular supplier. Following the completion of the investigation, I contacted the government agency and explained the situation and outcome in detail whilst handling interruptions with other client enquiries and day to day work tasks. A performance management plan was raised against the supplier and the government agency’s Contact Officer was content with the outcome, thanking me for my efforts in making effective decisions, taking action and resolving problems that proved challenging. 3. Advanced level knowledge and ability to operate MS Office software packages – this includes Outlook, Excel, Word, PowerPoint, Project and SharePoint. Demonstrating a high level of attention to detail, I offer advanced technical and computer skills with the ability to acquire new skills and knowledge quickly and easily, proficient using various Windows Operating Systems, Microsoft Word, Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint, Microsoft Access and in-house government and finance industry software. At the NSW Department of Commerce as Client Services Officer, I dealt with a client that called to reset his password in order to access the e-tendering website. I managed to set his password and assist him in gathering information regarding the existing tender. Educating the client with the policy and procedures to attend the tender, I recorded customer interest in the database system ‘Quantum’. I also sent a detail e-mail to the customer with step by step explanation of NSW Government tendering system. The customer highly appreciated my legendary service skills as a new support person of the team. Additionally as a Client Services Officer, I provided data entry support to the Service Administrators in setting up clients’ operating configurations in Client Services systems, involved in entering new data in client information systems, updating data and identifying and maintaining data integrity in accordance with Commerce and CSC record management practices.  

Experience in preparing professional documentation in a legal, government or procurement environment. 


I have actively contributed in numerous procurement roles within the public sector since 2008, demonstrating advanced experience in preparing professional documentation in government procurement environments including NSW Department of Planning, The Department of Justice and Attorney General and NSW Department of Commerce - NSW Procurement. In my current role as Contract Management Coordinator at the NSW Department of Planning, I prepare professional documentation on a daily basis including contracts and reports. I am responsible for ensuring all contracts reflect effective commercial management and oversee good governance, checking that all contract documentation is prepared on time and in accordance with relevant policy and procedures. Additionally I oversee that the tender process is conducted efficiently and in accordance with policy and procedures, monitoring against contract terms whilst ensuring contract variations are approved and implemented correctly. At the Department of Justice and Attorney General as a Procurement Officer, I communicated with a broad range of internal and external stakeholders, whilst involved in building and maintaining a network of procurement offices across the Department to facilitate effective communication of procurement issues and support for procurement policy and procedures. I also manage and maintain a Contracts and Procurement Infolink site, responsible for issuing alerts to DJAG to provide an accurate, current resource for officers purchasing goods and services. Competently preparing various written documentation, I produce management reports for the Commercial Manager and Manager Contracts to identify compliance and efficiency issues for further investigation. In 2009 whilst employed in my recent role as a Procurement Officer at the Department of Justice and Attorney General, I was conducting a data analysis from the Department’s office supply contract to prepare a six month report for the Director. I discovered that a particular supplier supplied approximately 375 products not present in the contract. In addition, the supplier was charging the Department their retail catalogue price without bulk discount or negotiated rates. I proceeded to prepare a leakage report and separate all outside products from the main product list. I presented the report to the Contact Manager, proposing a new service label agreement for all the leakage products, putting barriers in the buying system (Smartbuy) to ensure that outside of contract price are not available for viewing. The Contact Manager was very pleased and appreciated my cost saving strategies, providing me with the opportunity to develop and manage an associated project. Whilst employed at GE Money I was involved in a project called “Project ZOOM”, aimed at reducing paper-based activities and settling finance promptly and on time. 
Demonstrating the ability to prioritise and monitor personal work commitments whilst undertaking regular day to day work tasks, I created an effective tax invoice for the dealers and brokers' network. I liaised with the sales team who prepare the deal for the dealers and brokers’ network, gathered ideas from all members, shared the knowledge and prepared an effective and user friendly invoicing system, involving every team member, that way they felt involved and started using the new system without hesitation. From time to time I sat with them individually and exchanged ideas for improvement. The project was successful and GE Money is still using the invoice system in the Motor Solutions Unit. 

3. Knowledge and experience in establishing meaningful key performance indicators with suppliers and monitoring and managing performance against them. 


Having worked in procurement roles within government departments since 2008, I have gained knowledge and experience in establishing meaningful key performance indicators with suppliers and monitoring and managing performance against them. Currently as a Contract Management Coordinator at the NSW Department of Planning and recent job at Department Of Justice and Attorney General as Procurement Officer previous at Department Of Commerce as a Client Support Officer and IFIC BANK as a Business Development Officer , I liaise extensively with State Government, Local Government, industry and other stakeholders to coordinate input to projects and contracts whilst monitoring contractor performance, identifying and responding to variances to ensure compliance with terms of the contract. Coordinating the tendering process and supporting the process of tender evaluation; I ensure the tender selected meets the technical and commercial requirements of the Departments and provide the best value for money. Whilst employed at the NSW Department of Justice and Attorney General as a Procurement Officer, I received a telephone call from an agency complaining that a supplier was charging more than the contract price. Committed to resolving the issue, I raised a performance management and investigation against the supplier in question then proceeded to take details of the caller and supplier including item details. I conducted thorough a investigation regarding the issue by matching with an invoice and copy of contract then referring the report to the Project Manager to raise a performance management for this particular supplier and propose Project Manager to monitor the supplier performance new 12 moths and refund all the extra money that supplier charges from various agencies. Following the completion of the investigation, I contacted the agency and explained the situation and outcome in detail. A performance management plan was raised against the supplier and the agency’s Contact Officer was content with the outcome, thanking me for my efforts in making effective decisions, taking action and resolving problems that proved challenging. 

Knowledge of NSW Government and State Contracts Control Board policies and regulations. 


The NSW State Contracts Control Board (SCCB) is responsible for the provision of goods and services for NSW public sector agencies. The SCCB acquires and disposes of goods and services on behalf of public sector agencies through contracts with suppliers. The SCCB arranges the purchase of goods and services on behalf of the public sector through state contracts. These contracts are standing offers by suppliers, which apply for a specific time. Due to the consolidation of purchasing power, the SCCB is able to obtain advantageous prices and more attractive conditions, which fully comply with the Government's purchasing legislation and policy. 
I understand that the State Contracts Control Board (SCCB) is a statutory board established under Chapter Seven of the Public Sector Employment and Management Act (NSW) 2002 and reports to the Minister for Commerce. The Public Sector Management (Goods and Services) Regulation (NSW) 2000 sets out details on the role and functions of the SCCB which include: (i) he arrangement for supply and disposal of goods and services for the public sector along with the development of associated procedures; (ii) advice to the Minister for Commerce on whole of government procurement practices within the public sector; and (iii) investigation and resolution of grievances occurring during government procurement (including unfair competitive issues). The Regulation requires that competition to supply goods and services is maximised, that probity is maintained during tendering and that the tender selected should be the most advantageous to the public service. I have demonstrated an advanced understanding of current policies, procedures, legislation, standards and guidelines including Government Procurement Policy, Legislation and Administration including the Commonwealth Procurement Guidelines through my extensive experience in the Australian Public Service in recent years. I am aware that The Commonwealth Procurement Guidelines (CPGs) establish the core procurement policy framework and articulate the Government's expectations of all departments and agencies subject to the Financial Management and Accountability Act 1997 (FMA Act) and their officials, when performing duties in relation to procurement. 
I understand that there are three key types of documents which set out and explain the Government’s procurement policy framework which include: (i) the CPGs, issued by the Finance Minister, which establish the procurement policy framework; (ii) Finance Circulars, issued by the Department of Finance and Deregulation (Finance), which advise of key changes and developments in the Government’s procurement policy framework; and (iii) a range of web-based and printed guidance documents, developed by Finance to assist agencies to implement the Government’s procurement policy. A dedicated and experienced Australian Public Service professional, I understand that the fundamental objective of the NSW Government Procurement Policy is to ensure that government procurement activities achieve best value for money in supporting the delivery of government services, emphasising agency accountability for outcomes and greater upfront planning and stronger linkage with the State Budget process prior to allocation of capital funding. NSW Treasury is responsible for Procurement Policy initiatives including enhanced monitoring of major capital works projects. The Procurement Policy is an overarching framework for all government procurement and applies to all government departments, statutory authorities, trusts and other government entities. In my current role as Contracts Management Coordinator at the NSW Department of Planning, I assist the Manager to identify, develop, implement and review policy and procedures for the Contracts Administration Unit to ensure continuous improvement and also maintain an up to date awareness of best practice, legislative change, policy reform and other relevant issues with the potential to impact on the performance of the Unit. Additionally I liaise extensively with State Government, Local Government, industry and other stakeholders to coordinate input to projects and contracts thus demonstrating and utilising my current knowledge of NSW Government and State Contracts Control Board policies and regulations. In March 2009 whilst employed at The NSW Department of Commerce - NSW Procurement as a Client Support Officer, an agency contacted me to obtain information regarding current NSW government policy as they intended to procure building materials for NSW Department of Housing priced over $ 250,000. They asked me if they could purchase these from a local supplier with three quotations provided. I explained the NSW procurement policy that states that any product over $ 250,000 is required to go through the tendering process. I explained that purchases from $ 30,000 to $ 250,000 require three quotations; purchases from $ 3,000 to $ 30,000 require one quotation and purchases less than $ 3,000 don’t require a quotation. The client was very pleased with the accurate and detailed information I provided. I then proceeded to explain the NSW procurement policy to the client from the NSW procurement website. Throughout my procurement career in the public service I have completed numerous courses and accreditations that further demonstrate my knowledge of relevant legislation and processes including: Tendering and Contracting Principles, Electronic Tendering (E-Tender, I-tender) & Applications, Smartbuy and Tools, Mastering Purchasing Fundamentals & Negotiation, Managing Supplier Performance, Supply Management, Prepare Effective Contract Management Planning & Documentations and Review Tendering Process and Documents. 

 5. High level written and verbal communication, consultation, facilitation and organisational skills


. A skilled and experienced communicator, I have liaised effectively with members of the public, customers, suppliers, team members and senior management over the past 15 years both in the corporate and government sector. 
I have always contributed in teams putting 100% into any given task whilst keeping up to date with changing requirements, contributing to meetings and helping others as needed maintaining a helpful approach. A dedicated and strong team member and leader, I respect the needs and rights of others. I have proactively encouraged and provided feedback at team meetings to create an environment that gives value to clients, other departments and the community through team skills and commitment to service. Previously at the Department of Justice and Attorney General as a Procurement Project Officer, I communicated with various internal and external stakeholders, building and maintaining a network of procurement offices across the Department to facilitate effective communication of procurement issues and support for procurement policy and procedures. I also manage and maintain a Contracts and Procurement Infolink site, responsible for issuing alerts to DJAG to provide an accurate, current resource for officers purchasing goods and services. Competently preparing various written documentation, I produced management reports for the Commercial Manager and Manager Contracts to identify compliance and efficiency issues for further investigation. In 2009 whilst employed as a Procurement Project Officer at the Department of Justice and Attorney General, I discovered the Department didn’t have written process maps for tendering processes, instead they follow other government department’s process maps. I demonstrated initiative and discussed this issue with Department’s Director who provided me with an opportunity to design and implement a project on process maps for tendering processes with a 4 week deadline. I managed and developed this project whilst undertaking my regular day to day duties and responsibilities. During the project, I was actively involved in creating a user friendly, efficient and user-friendly way to publish tenders. In order to achieve intended results and positive change, I analysed various Department’s process maps. In addition, I communicated with all departments and Project Managers related to tendering and prepared a draft plan which I e-mailed to all involved parties requesting feedbacks and suggestions. Within three weeks, I prepared the final draft and forwarded to the Department’s Director for final review. The outcome was very positive as the Director was extremely pleased with my contributions. I was commended for preparing the project within the time frame and my ability to communicate with all department and management, gaining approval and acceptance through effective team work, interpersonal and negotiation skills. Whilst employed at the NSW Department of Commerce as Client Services Officer, I dealt with a client that called to reset his password to access the e-tendering website. I set his password and assist him in gathering information regarding the existing tender. Educating the client with the procedures to attend the tender, I recorded customer interest in the database system ‘Quantum’. I sent a detailed e-mail with step by step explanation of NSW Government tendering system. Customer highly appreciated my legendary service skill as a new support person of the team.

 6. Knowledge of and commitment to the Department’s Aboriginal education policies. 


Keen to make a positive addition to the NSW Department of Education and Training, through research undertaken I have acquired a strong knowledge of and commitment to the Department’s Aboriginal education policies. I understand and appreciate that the Aboriginal Education and Training Policy’s Goal is to be ensure Aboriginal and Torres Strait Islander students will match or better the outcomes of the broader student population. I am also aware that key focus areas include the following: all four year olds have access to a preschool program by 2013; the 2008 achievement gap in reading and numeracy between Aboriginal and non-Aboriginal students is reduced by 50 percent by 2012 and eliminated by 2016; the 2008 gap in the completion of Year 12 or an equivalent Vocational Education and Training qualification for Aboriginal students is reduced by 25 percent by 2012 and by 50 percent by 2020; more Aboriginal people are participating in and completing Vocational Education and Training courses at higher qualification levels; and the 2008 gap in Vocational Education and Training unit completion rates for Aboriginal students is reduced by 25 percent by 2012 and by 50 percent by 2020. I am aware that the NSW Department of Education Training is striving to improve and implement strategies in the area of leadership, planning and accountability including: Reviewing departmental polices and strategies to ensure they align with the Aboriginal Education and Training Policy; continuing to include targets relevant to bridging the gap for Aboriginal students in all senior officer performance agreements; continuing to incorporate specific Aboriginal education and training criteria in applications for employment and promotion; including Commonwealth key directions for Aboriginal students in corporate business planning; respond to recommendations arising from reviews and inquiries relating to Aboriginal students and Aboriginal people; report on progress towards achieving Strategy outcomes through the NSW Department of Education and Training Annual Report and to key partners through the Director-General’s Aboriginal Education and Training Reference Group; report on outcomes of programs funded through Commonwealth and State government commitments for Aboriginal people; ensure Aboriginal representation at all levels of decision making including Director-General’s advisory/reference groups and working parties; and celebrate Aboriginal education and training achievements with awards and ceremonies that acknowledge contributions to student achievement.

1. Demonstrated people skills and proven ability to work within a team environment.

 I thrive working in a team environment, with proven expertise adapting to both corporate and community-based environments handling customer complaints, escalated issues, program development and delivery, team projects, paperwork-overload and busy periods. 
Keen to assist others, I am prepared to work overtime or complete additional tasks to help team members or management with overload or extra duties. 

Demonstrating myself to be an active, professional and innovative team member and leader for numerous years, I have been instrumental in building "exceptional teams" demonstrated at World Vision Australia as a Relationships Representative/Team Leader where I superseded previous performance levels with a track history of cultivating relationships and removing obstacles to build trust and generate revenue through various avenues including Shopping Centre Promotions, Child Sponsorship, 40 Hour Famine and Emergency Relief Appeals. As a Team Leader, I managed and assessed display presentation utilised in promotion of programs and marketing campaigns, educating and updating staff and volunteers on current promotions together with customer service and public relation techniques, using a strong focused yet supportive leadership style. 

Whist previous employed at Samaritan's Purse International Relief based in a rural area, I contributed as a Program Manager in Mozambique where I was responsible for liaison with local community members and elders. Discussion took place with several members of the community to determine their specific needs and formulate plans and projects based on their ideas which were relayed back to senior management. Budgets were then prepared to facilitate action following approval. Specific project areas I was actively involved with include liaising with community and government/non-government organisations and overseeing implementation of various projects such as shelter, water/sanitation and hospital rehabilitation. 

Additionally experience at Samaritan's Purse International Relief includes my involvement in assisting in the community development process co-ordinating a shelter project. After identifying numerous people in need of housing assistance, I discussed the situation with leaders of the rural community in which we were working. In collaboration with these people, myself and my team developed a sustainable plan for building houses in the area. The community members designed a structure that could be easily maintained without the need for external assistance. 

Whilst employed at World Vision Australia as a Display Coordinator, I was responsible for promoting child sponsorship. During this time, I regularly discussed issues of community development and attempted to create awareness of the plight of people living in poverty worldwide. I thoroughly enjoy this aspect of the job, as I am passionate about such issues and enjoy being an advocate for the disadvantaged, with advanced communication and interpersonal skills, relating effectively to people from all walks of life. 

2. Effective oral and written communication skills including liaison and presentational skills. 


I have demonstrated my communication and interpersonal skills that are of very high standard, paving the way for performance appraisals by my supervisors, who have commended me on many occasions for my clear speaking manner, understanding and empathetic attitude whilst performing my function. 

During my experience at Samaritan's Purse International Relief, I gained cross-cultural communication experience whilst acting as a bridge between the local Mozambican communities and Samaritan's Purse whilst employed as a Program Manager. This process involved close contact with people from very different social groups such as communicating in local African dialects with local people living in poverty and communication in English/ Portuguese with government officials and UN representatives.

 After performing needs assessments in collaboration with the community such as in relation to health status, myself and my team collated information and discussed results with government and community representatives. Samaritan's Purse emphasizes health in their development projects and on numerous occasions I was responsible for assisting foreign health personnel in understanding local protocols and guidelines. Due to my approachable nature, I was also often responsible for negotiating between local aid recipients and aid/development providers. Having demonstrated exceptional negotiation skills together with a highly diplomatic approach with people, I place an emphasis on honesty and open communication with strong listening skills.

 Currently employed as Case Manager - Personal Support Program at Nortec Training and Employment, a notfor-profit organisation, I communicate, support, counsel and empower clients to overcome or make positive progress against non-vocational barriers and assist their re-engagement into employment, education, training and/or mainstream services, conducting consultations throughout the busy working week, achieving client and organisational goals where possible. I am responsible for using my highly developed written communication skills to maintain and update confidential paper-based and computer client files and records, develop and monitor case plans and also participate in program development and monitoring together with the delivery of programs, services, organisational policies and procedures. 

Previously as a Trainee Manager at BP Australia, oral and written communication skills including liaison with people at all levels was a crucial aspect of my role, communicating regularly with casual and permanent staff, Store Manager, Area Managers/Senior Management Team, customers, sales representatives, suppliers and petrol companies. Involved in overseeing and co-ordinating daily operations of BP Stapylton, I supervised, directed, trained, inducted, motivated and assessed the performance of customer service and sales staff, demonstrating a high level of communication, including the maintenance of sales and financial records and reports whilst employed in this supervisory role. 

3. Demonstrated analytical and research skills and the ability to assist in the development, interpretation and implementation of policy. 


Throughout my professional to date in both corporate and community environments, I have demonstrated excellent analytical and research skills with the ability to assist in the development, interpretation and implementation of policies and procedures. 

Whilst employed at Samaritan’s Purse International Relief as a Program Manager, I conducted extensive research on Indigenous Australians and I was amazed by the similarities in gender and social structure with that of Mozambique. My research and anaylsis determined that gender equality big issue in both cultures, with women often suffering oppression through abuse, neglect and lack of education and being sidelined from key decisions regarding community development. Project planning and implementation including management of humanitarian relief and development programs in developing countries including water/sanitation, health and nutrition programs. 

Additionally, in my role as Program Manager, I wrote and reviewed proposals for submission of new initiatives to the Country Director and provided updates to the Country Director on current events pertinent to project implementation. I was responsible for overseeing adherence to Samaritan’s Purse field policies on project sites together with protocols/procedures. Providing assistance with community development ideas, through project proposals I communicated extensively with community representatives, discussing community’s needs and problems, devising strategies and appropriate solutions to their problems whilst also attending and contribute to official meetings to discuss how to help people following natural disasters and other emergency relief issues. I actively provided assistance in the planning, implementation and monitoring of the rehabilitation of the local hospital in Canicado, Mozambique, promoted Operation Christmas Child in SA and QLD on behalf of Samaritan’s Purse Australia and worked closely with Director of Samaritan’s Purse Mozambique and colleagues to develop solutions in dealing with multiple barriers faced by people living in poverty in rural Africa whilst promoting various development projects to national radio station in Maputo, Mozambique. Managing and organising various initiatives to alleviate poverty amongst rural communities in Mozambique, I developed a support network of agencies to connect local people to appropriate services. 

I have demonstrated the ability to maintain confidentiality and to exercise tact, discretion, initiative and sound judgment through various roles undertaken from entry level customer service positions to leadership roles over the past 8 years involving all aspects of people and program management with a strong community focus. 

4. Demonstrated qualities in capacity to apply judgement, flexibility, responsiveness and initiative in the delivery of service to stakeholders


I have demonstrated a high level of skill and experience in applying judgement, flexibility, responsiveness and initiative in the delivery of service to stakeholders, both in the corporate and community sector over the past 8 years. A self motivated, achievement and results-orientated individual, I ensure quality work output consistently, delivering desired results by managing tasks effectively through to completion and working within agreed priorities and deadlines, handling multiple tasks and project concurrently competently in a fast paced environment. Committed to achieving quality outcomes and maintaining accurate records and files, I pride myself on providing a high level of accuracy and attention to detail in tasks undertaken from customer service to program delivery, project management, computer operation, report writing to staff training and management.

 Persuasive, confident and capable, I have held numerous leadership roles, where I have been responsible for facilitating positive change, the development of programs, policies, programs and activities that has required extensive organisation and the motivation of staff and volunteers. 

As a Relationships Representative/Team Leader at World Vision Australia, I managed a team of paid staff and volunteers in promoting child sponsorship at various shopping centres throughout the Gold Coast. During this time, I was responsible for making effective decision managing people and smooth operations, remaining flexible and adaptable to changing organisational needs, whilst collaborating and reporting to senior management regularly. Undertaking various sales and marketing functions, I relayed sales outcomes and reporting of any program issues or problems, discussing issues such as community development whilst creating awareness of the plight of people living in poverty worldwide, using a high level of initiative and resourcefulness. Community focused, responsible, motivated and responsive to World Vision’s goals and mission, I actively promoted and encouraged Australia’s general public to eliminate poverty and it’s causes through various programs including: Child sponsorship, 40 Hour Famine and Emergency relief appeals, demonstrating a high level of initiative in the delivery of service to stakeholders and the general public. 

From 2003 to 2006 I was employed as a Customer Service Representative and Trainee Manager at BP Australia, contributing in a fast paced retail environment. Successfully securing a promotion to Trainee Manager, I demonstrated effective leadership skills, together with time management, flexibility and a commitment to customer service excellence. Responsible for training new and existing staff in customer service, sales and retail procedures, I ensured the delivery of first-class customer service together with the adherence to all required standards including BP’s policies and procedures, customer service standards, food handling and Occupational Health & Safety.

 5. Proven ability to assist in the delivery of corporate services (such as logistics, human resources, property management) in a developing country context and an understanding of the aid program.


 I have demonstrated the ability to assist in the delivery of corporate services such as logistics, human resources, property management in a developing country context with an excellent understanding of the aid program. Having undertaken several leadership and supervisory roles over the past 8 years, I have successfully co-ordinated resources, staff, volunteers, projects, programs and logistics that I am confident would be highly regarded for this role at AusAID. 
Whilst employed as a Program Manager at Samaritan’s Purse International Relief, I developed, implemented and managed services and programs, achieving and responsible for the following: . 
Provided assistance in the planning, implementation and monitoring of the rehabilitation of the local hospital in Canicado, Mozambique. . 
Promoted Operation Christmas Child in SA and QLD on behalf of Samaritan’s Purse Australia. . 
Worked closely with Director of Samaritan’s Purse Mozambique and colleagues to develop solutions in dealing with multiple barriers faced by people living in poverty in rural Africa. . 
Promoted development projects to national radio station in Maputo, Mozambique. . 
Coordinated Community Health Assistants, implemented community health projects in northern Mozambique, assisting communities to prevent disease outbreak during the disaster recovery stages after the 2001 floods. . 
Managed and organised various initiatives to alleviate poverty amongst rural communities in Mozambique. 
. Developed support network of agencies in Mozambique to connect local people to appropriate services. 

As I grew up in rural Mozambique and so have first hand experience of the level of poverty and inequity faced by such communities. I was lucky to have access to education and this allowed me more benefits than my peers in Africa. I believe that my background of growing up in a third world nation and the experience gained in my position with Samaritan's Purse gives me the insight of third world challenges and community development issues, with a genuine passion for assisting people who live everyday facing the challenges of poverty. 

Whilst employed as a Program Manager with Samaritan's Purse in Mozambique I helped liaise with the beneficiary communities, built a network of elders, identified appropriate communication methods to address the need of their contribution of their time and participation in the shelter construction project, assisting them in building a partnership with the donor organization and claiming an ownership stake in their new houses. I have exceptional abilities in motivating groups of people whilst inspire them to achieve community and organisational goals and objectives. 

I have been responsible for budget proposals regarding various development projects in Mozambique. My input has been requested by senior supervisors for implementation of development projects also. I have assisted in achieving budgets and targets by identifying project areas with potential for cost cutting and also via negotiation with service providers. 

I made valuable enquiries with local and provincial governments in Mozambique regarding existing funds that could assist community projects. A proposed a number of programs that could be implemented in parallel with the feeding program that Samaritan's Purse was undertaken. The Kid's Fun Day that provided recreational activities for children in the Guija area in Mozambique was a great success, with hundreds of children benefiting. 

Committed to professional development and ongoing self improvement, I have completed a Diploma of International Business and I am currently studying Bachelor of Business (Financial Planning) through RMIT via distance education. Through my business studies, I have gained experience in financial administration and other aspects such as time management, administrative and reporting skills, and planning. I have also gained knowledge of accounting principles for business. The international business aspect of the courses have meant there has been a focus on cross-cultural communication as it relates to business. 
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